Refund policy
Return and Refund Policy
LowFi Lounge
Website: lowfilounge.myshopify.com
Email: ugurmutlu421@gmail.com
Phone: +1 202-500-9047
Address: 2609 W 17th St, Wilmington Delaware 19806, United States
At LowFi Lounge, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
We accept returns under the following conditions:
- Returns are accepted within 30 days of delivery.
- Items must be unused, undamaged, and in the same condition as received.
- Items must be returned with their original packaging, tags, accessories, and any included documents.
- Proof of purchase, such as an order confirmation or receipt, is required.
Return Shipping
LowFi Lounge offers free return shipping for eligible returns.
Customers will not be charged for return shipping when the return request is approved.
Restocking Fee
We do not charge any restocking fees.
Final Sale Items
We do not have final sale items. All eligible products may be returned within the 30-day return period.
How to Start a Return
To request a return, please contact us at:
Email: ugurmutlu421@gmail.com
Phone: +1 202-500-9047
Please include:
- Your full name
- Order number
- Email used at checkout
- Reason for return
- Photos of the item if it arrived damaged or incorrect
Once your return request is reviewed and approved, we will provide instructions for sending the item back.
Refunds
After we receive and inspect your returned item, we will notify you by email about the refund status.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at ugurmutlu421@gmail.com.
We will review the issue and provide a suitable solution, such as a replacement, return, or refund.
Exchanges
If you would like to exchange an item, please contact us within 30 days of delivery. We will guide you through the available options.
Order Cancellations
Orders can be canceled before they are processed or shipped. If your order has already been shipped, you may request a return after receiving it.
Contact Information
For any return or refund questions, please contact us:
LowFi Lounge
Website: lowfilounge.myshopify.com
Email: ugurmutlu421@gmail.com
Phone: +1 202-500-9047
Address: 2609 W 17th St, Wilmington Delaware 19806, United States